Clerk - Hotel Front Desk

Responsibilities Able to correctly and procedurally, answer all incoming telephone calls in a prompt and courteous manner using service standards.Accurately process all reservations received from all sources offered to guests to include hotel, special events and concerts.Accurately and promptly connect all administrative or guest calls in a timely manner.Accurately and efficiently update and verify all information received with regard to travel agents, group records, sold out dates, special rate dates, minimum sales, etc.Accurately process credit card charges to be applied towards reservations.Maintain awareness of all marketing promotions, special events, general facility information and hotel rates and specials to insure efficient distribution of information to our guests.Works with both lodging & gaming systems in processing reservations.Effectively offers guests alternative options on reservations when initial request cannot be fulfilled.Effectively handles customer disputes to the best of their ability and directing guest disputes to the appropriate source when necessary.Research and accurately prepare request for “comps” when necessary.Must be able to stand and walk for prolong periods of time (7+ hours).Able to register guests correctly and procedurally in accordance to established service standards.Obtain appropriate amount of credit/payment for guests stay.Issue room keys to registered guests.Able to settle/close out guest accounts correctly and procedurally upon their departure. Able to correctly and procedurally close out shift at the end of their shift.Must be able to lift up to 25 lbs.; and be able to, walk, push, pull, grasp, reach, stoop, bend, twist and climb up and down stairs.Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.Always follow the Company Service Standards model. Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.Other duties may be assigned at any time. Work Environment The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates. Additional Benefits 401(k)401(k) matchingMedical, Dental, & Vision insuranceFlexible spending accountEmployee assistance programEmployee discountsFree parkingLife insuranceOn-the-job trainingPaid time offTuition Reimbursement Target Salary Range Hourly $15 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Requirements Role requirements IGC Level 2 Gaming LicenseExperience in Hotel/Hospitality Industry About Bally's We're Bally's, and we've always been born to entertain. Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play. But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.