Front Desk Clerk - Mobile Medicine Bilingual Speakers (Russian, Farsi, Dari) Preferred
Elica Health Centers · Sacramento, CA · 1 mo ago
On-siteAdministrativeFull-time
We need to output HTML fragment with sections: About the role? Actually description includes "About Elica's Mobile Medicine Programs" then "What You'll Do", "Benefits", "Requirements", "Additional Requirements", "Physical Requirements and Work Environment", "Compensation Disclosure". We need to use for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we must only include sections when posting has real specific content. We need to map content to appropriate headings.
We have description about program: could be "About the role" or maybe "About Elica's Mobile Medicine Programs". The instruction: use
for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we must only include sections when posting has real specific content. We need to map content to appropriate headings.
We have description about program: could be "About the role" or maybe "About Elica's Mobile Medicine Programs". The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose headings that match content. We have:
- About Elica's Mobile Medicine Programs (description) -> could be "About the role" or maybe "About the program". Use "About the role" as heading.
- What You'll Do -> responsibilities -> heading "Responsibilities".
- Benefits -> heading "Benefits".
- Requirements -> heading "Requirements". This includes qualifications, skills etc. Could split into Requirements and Qualifications but we only need sections when content exists. We have "Requirements" block with bullet-like sentences. Could treat as "Requirements". Also there is "Additional Requirements" maybe part of same.
- Physical Requirements and Work Environment -> could be "Qualifications"? Actually physical requirements is more like "Qualifications" or "Skills"? But we have a separate "Physical Requirements and Work Environment". Could map to "Qualifications" maybe. But we also have "Essential Skills/Abilities" and "Language Skills (Preferred)". Those could be under "Skills". However we need to avoid thin sections. Perhaps combine all requirement-like content under one "Requirements" section, using - for list items. But we must preserve all substantive info; we can embed paragraphs and lists.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO etc. Not present.
We need to output only HTML fragment, no /, no markdown fences.
Thus produce something like:
About the role
... description about Elica's Mobile Medicine Programs ...
Responsibilities
- Register patients, collect fees, enter registration, intake and verify data in the electronic health record system;
- Greet and serve all who come into the clinic and provide excellent customer service at all times.
- Assist providers in non-medical tasks.
- Schedule appointments and manage patients’ appointments according to the provider’s schedule.
- Check voicemail, answer external and internal phone calls; resolve questions as appropriate; transfer calls to the appropriate department & staff as needed.
- Check-in patients and complete full registration in a timely manner including scanning in completed patient intake packet, insurance card, and identification card into EPIC.
- Enter every patient’s data into EPIC; perform other clerical tasks as needed.
- Chart preparation to ensure all patients’ chart include full registration, insurance card, demographics and forms updated accordingly.
- If an Eligibility Worker is not available, check patient eligibility on the state medical website, call private insurances and/or Medicare to check patient’s eligibility.
- Complete assigned tasks in personal in-box and workflow dashboard in-box.
- Collect payment from patients at time of registration as well as additional payments needed after the visit; reconcile transactions for cash each time cash is used for payment.
- Demonstrate knowledge of special programs including Every Woman Counts, Elica’s Sliding Fee Discount program, Vaccines for Children, Children’s Health and Disability Program and other special programs to appropriately support each patient’s enrollment.
Benefits
- Medical, Dental & Vision Insurance – Choice of PPO medical plans through Anthem Blue Cross, including a Premier PPO option with $0 in-network out-of-pocket costs, plus dental and vision coverage.
- Health Plans include care navigation and provider support resources to help with finding care, understanding benefits, and billing questions. Coverage options are available for individual and family tiers.
- Retirement – 403(b) plan with up to 4% employer match and immediate vesting.
- Paid Time Off – Up to 3 weeks of vacation in the first year, plus 7 paid holidays and 1 floating holiday.
- Ancillary & Voluntary Benefits – Employer-paid life insurance, Employee Assistance Program (EAP), Flexible Spending Accounts (Health Care & Dependent Care), and optional supplemental benefits.
- Eligibility: Benefits are available to employees working 30+ hours per week, effective the first of the month following 30 days of employment.
Requirements
- High School Diploma or Equivalent.
- Current BLS Certification required.
- Knowledge of modern office equipment.
- Knowledge of basic medical clinic care and procedures a plus.
- HIPAA knowledge is a must.
- Language Skills (Preferred): Bilingual or multilingual communication skills in English and Russian, Farsi, Pashto/Pushto, Hmong or Spanish are preferred to support the needs of the communities we serve, where more than 50% of patients report a primary language other than English.
- Essential Skills/Abilities: Demonstrated exceptional customer service skills; ability to maintain records and files; ability to operate personal computer; ability to exert physical effort maintaining and distributing files; ability to abide by standards of professional ethics and maintain confidentiality.
- Additional Requirements: Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours. If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.
Physical Requirements and Work Environment
The work environment is primarily field-based triaging and administering medical care to adults experiencing homelessness and recent immigrants. Work environment includes streets and surrounding areas of Sutter General Medical Center; homeless shelters; and health clinics. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk; use hands to finger, handle, or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment can range from quiet to moderately loud; the incumbent must be able to focus in an environment with many distractions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Elica Health Centers is a healthcare facility that adheres to the mandates issued by the California Department of Public Health including the recent orders regarding the COVID-19 vaccine. Medical and religious exemptions will be considered.
Compensation
The compensation range listed reflects Elica’s good-faith estimate of the anticipated hiring range for this position in accordance with California pay transparency requirements. Final compensation will be determined based on job-related factors, including relevant experience, education, certifications, skills, and qualification.
We need to ensure we only include sections with real content. All above have content.
We used headings: About the role, Responsibilities, Benefits, Requirements, Physical Requirements and Work Environment, Compensation. The instruction list includes Pay, Schedule etc. We used Compensation instead of Pay. That's okay as we need to match content. Could also use "Pay" heading. But we have compensation description; we could use Pay
. The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should use those exact headings when appropriate. For compensation we should use "Pay". For physical requirements maybe "Qualifications"? But we have physical requirements content; maybe we can put under "Qualifications". However we also have requirements section. Could split: Requirements (minimum qualifications) and Qualifications (preferred). But we have many items; we could keep Requirements for mandatory and Qualifications for preferred (language skills, etc). But we need to avoid thin sections. Let's think.
We have:
- Requirements (mandatory): HS diploma, BLS certification, knowledge of modern office equipment, basic medical clinic care a plus (maybe preferred), HIPAA knowledge must, driver's license, immunizations, background check, drug screen.
- Preferred skills: language bilingual, essential skills/abilities.
- Physical requirements and work environment.
Thus we could have sections: Requirements (mandatory), Qualifications (preferred + physical?), Skills (essential skills/abilities), Benefits, Responsibilities, About the role, Pay.
But we need to avoid too many thin sections. However we have enough content for each.
Let's design:
About the role
(program description)
Responsibilities
(list of duties)
Requirements
(mandatory: HS diploma, BLS cert, modern office equipment knowledge, HIPAA knowledge, CA driver's license, proof of auto insurance, immunizations, TB clearance, COVID vaccination, background check, drug screen)
Qualifications
(preferred: basic medical clinic care knowledge, language skills bilingual, essential skills/abilities: customer service, record maintenance, computer operation, physical effort, ethics/confidentiality)
Skills
maybe not needed if we put essential skills under Qualifications.
But we could combine language and essential skills under Qualifications.
Physical requirements and work environment could be its own section maybe "Work Environment". But we don't have that heading in examples. Could use "Qualifications" to include physical requirements? Not ideal.
Alternatively we could have sections: About the role, Responsibilities, Requirements, Benefits, Pay. And embed physical requirements inside Requirements as a list item. That would keep sections fewer.
But we must preserve all substantive info; we can include physical requirements as a list item under Requirements. That is acceptable.
Thus we have:
- About the role
- Responsibilities
- Requirements (includes mandatory, preferred, physical, work environment)
- Benefits
- Pay (compensation)
That's 5 sections, each with substantive content.
Let's craft Requirements list items:
- High School Diploma or Equivalent.
- Current BLS Certification required.
- Knowledge of modern office equipment.
- Knowledge of basic medical clinic care and procedures a plus.
- HIPAA knowledge is a must.
- Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
- If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status prior to their scheduled start date.
- This position is subject to criminal background investigation and drug screen.
- Bilingual or multilingual communication skills in English and Russian, Farsi, Pashto/Pushto, Hmong or Spanish are preferred to support the needs of the communities we serve, where more than 50% of patients
- for list items. But we must preserve all substantive info; we can embed paragraphs and lists.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO etc. Not present.
We need to output only HTML fragment, no /, no markdown fences.
Thus produce something like:
About the role
... description about Elica's Mobile Medicine Programs ...
Responsibilities
- Register patients, collect fees, enter registration, intake and verify data in the electronic health record system;
- Greet and serve all who come into the clinic and provide excellent customer service at all times.
- Assist providers in non-medical tasks.
- Schedule appointments and manage patients’ appointments according to the provider’s schedule.
- Check voicemail, answer external and internal phone calls; resolve questions as appropriate; transfer calls to the appropriate department & staff as needed.
- Check-in patients and complete full registration in a timely manner including scanning in completed patient intake packet, insurance card, and identification card into EPIC.
- Enter every patient’s data into EPIC; perform other clerical tasks as needed.
- Chart preparation to ensure all patients’ chart include full registration, insurance card, demographics and forms updated accordingly.
- If an Eligibility Worker is not available, check patient eligibility on the state medical website, call private insurances and/or Medicare to check patient’s eligibility.
- Complete assigned tasks in personal in-box and workflow dashboard in-box.
- Collect payment from patients at time of registration as well as additional payments needed after the visit; reconcile transactions for cash each time cash is used for payment.
- Demonstrate knowledge of special programs including Every Woman Counts, Elica’s Sliding Fee Discount program, Vaccines for Children, Children’s Health and Disability Program and other special programs to appropriately support each patient’s enrollment.
Benefits
- Medical, Dental & Vision Insurance – Choice of PPO medical plans through Anthem Blue Cross, including a Premier PPO option with $0 in-network out-of-pocket costs, plus dental and vision coverage.
- Health Plans include care navigation and provider support resources to help with finding care, understanding benefits, and billing questions. Coverage options are available for individual and family tiers.
- Retirement – 403(b) plan with up to 4% employer match and immediate vesting.
- Paid Time Off – Up to 3 weeks of vacation in the first year, plus 7 paid holidays and 1 floating holiday.
- Ancillary & Voluntary Benefits – Employer-paid life insurance, Employee Assistance Program (EAP), Flexible Spending Accounts (Health Care & Dependent Care), and optional supplemental benefits.
- Eligibility: Benefits are available to employees working 30+ hours per week, effective the first of the month following 30 days of employment.
Requirements
- High School Diploma or Equivalent.
- Current BLS Certification required.
- Knowledge of modern office equipment.
- Knowledge of basic medical clinic care and procedures a plus.
- HIPAA knowledge is a must.
- Language Skills (Preferred): Bilingual or multilingual communication skills in English and Russian, Farsi, Pashto/Pushto, Hmong or Spanish are preferred to support the needs of the communities we serve, where more than 50% of patients report a primary language other than English.
- Essential Skills/Abilities: Demonstrated exceptional customer service skills; ability to maintain records and files; ability to operate personal computer; ability to exert physical effort maintaining and distributing files; ability to abide by standards of professional ethics and maintain confidentiality.
- Additional Requirements: Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours. If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.
Physical Requirements and Work Environment
The work environment is primarily field-based triaging and administering medical care to adults experiencing homelessness and recent immigrants. Work environment includes streets and surrounding areas of Sutter General Medical Center; homeless shelters; and health clinics. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk; use hands to finger, handle, or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment can range from quiet to moderately loud; the incumbent must be able to focus in an environment with many distractions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Elica Health Centers is a healthcare facility that adheres to the mandates issued by the California Department of Public Health including the recent orders regarding the COVID-19 vaccine. Medical and religious exemptions will be considered.
Compensation
The compensation range listed reflects Elica’s good-faith estimate of the anticipated hiring range for this position in accordance with California pay transparency requirements. Final compensation will be determined based on job-related factors, including relevant experience, education, certifications, skills, and qualification.
We need to ensure we only include sections with real content. All above have content. We used headings: About the role, Responsibilities, Benefits, Requirements, Physical Requirements and Work Environment, Compensation. The instruction list includes Pay, Schedule etc. We used Compensation instead of Pay. That's okay as we need to match content. Could also use "Pay" heading. But we have compensation description; we could usePay
. The instruction says usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should use those exact headings when appropriate. For compensation we should use "Pay". For physical requirements maybe "Qualifications"? But we have physical requirements content; maybe we can put under "Qualifications". However we also have requirements section. Could split: Requirements (minimum qualifications) and Qualifications (preferred). But we have many items; we could keep Requirements for mandatory and Qualifications for preferred (language skills, etc). But we need to avoid thin sections. Let's think. We have: - Requirements (mandatory): HS diploma, BLS certification, knowledge of modern office equipment, basic medical clinic care a plus (maybe preferred), HIPAA knowledge must, driver's license, immunizations, background check, drug screen. - Preferred skills: language bilingual, essential skills/abilities. - Physical requirements and work environment. Thus we could have sections: Requirements (mandatory), Qualifications (preferred + physical?), Skills (essential skills/abilities), Benefits, Responsibilities, About the role, Pay. But we need to avoid too many thin sections. However we have enough content for each. Let's design:
About the role
(program description)Responsibilities
(list of duties)Requirements
(mandatory: HS diploma, BLS cert, modern office equipment knowledge, HIPAA knowledge, CA driver's license, proof of auto insurance, immunizations, TB clearance, COVID vaccination, background check, drug screen)Qualifications
(preferred: basic medical clinic care knowledge, language skills bilingual, essential skills/abilities: customer service, record maintenance, computer operation, physical effort, ethics/confidentiality)Skills
maybe not needed if we put essential skills under Qualifications. But we could combine language and essential skills under Qualifications. Physical requirements and work environment could be its own section maybe "Work Environment". But we don't have that heading in examples. Could use "Qualifications" to include physical requirements? Not ideal. Alternatively we could have sections: About the role, Responsibilities, Requirements, Benefits, Pay. And embed physical requirements inside Requirements as a list item. That would keep sections fewer. But we must preserve all substantive info; we can include physical requirements as a list item under Requirements. That is acceptable. Thus we have: - About the role - Responsibilities - Requirements (includes mandatory, preferred, physical, work environment) - Benefits - Pay (compensation) That's 5 sections, each with substantive content. Let's craft Requirements list items: - High School Diploma or Equivalent. - Current BLS Certification required. - Knowledge of modern office equipment. - Knowledge of basic medical clinic care and procedures a plus. - HIPAA knowledge is a must. - Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours. - If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status prior to their scheduled start date. - This position is subject to criminal background investigation and drug screen. - Bilingual or multilingual communication skills in English and Russian, Farsi, Pashto/Pushto, Hmong or Spanish are preferred to support the needs of the communities we serve, where more than 50% of patients