Front Desk Clerk - Bilingual Speakers (Russian, Farsi, Dari, Spanish, Hmong) Preferred

About the role

Elica Health Centers is dedicated to providing exceptional patient care to its underserved community. We offer a variety of services including Community Health Clinics, Health on Wheels, and a Resource Center.

Responsibilities

• Provides excellent customer service reflecting Elica’s values of respect, integrity, collaboration, and service
• Schedules appointments and manages patients' appointments according to the Provider's schedule
• Checks-in patients and completes full registration in a timely manner, including scanning in completed patient intake packets, insurance cards, and identification cards into EPIC
• Checks voicemail, answers external and internal phone calls, resolves questions as appropriate, and transfers calls to the appropriate department and staff as needed
• Prepares charts to ensure all patients' charts include full registration, insurance cards, demographics, and forms updated accordingly
• Enters every patient’s data into EPIC; performs other clerical tasks as needed
• If an Eligibility Worker is not available, checks patient eligibility on the state medical website, calls private insurances, and/or Medicare to check patient's eligibility
• Collects payment from patients at time of registration as well as additional payments needed after the visit; reconciles transactions for cash each time cash is used for payment
• Demonstrates knowledge of special programs including Every Woman Counts, Elica's Sliding Fee Discount program, Vaccines for Children, Children's Health and Disability Program, and other special programs to support each patient's enrollment

Benefits

• Medical, Dental & Vision Insurance – Choice of PPO medical plans through Anthem Blue Cross, including a Premier PPO option with $0 in-network out-of-pocket costs, plus dental and vision coverage
• Paid Time Off – Up to 3 weeks of vacation in the first year, plus 7 paid holidays and 1 floating holiday
• Retirement – 403(b) plan with up to 4% employer match and immediate vesting
• Ancillary & Voluntary Benefits – Employer-paid life insurance, Employee Assistance Program (EAP), Flexible Spending Accounts (Health Care & Dependent Care), and optional supplemental benefits

Requirements

• High School Diploma or Equivalent
• Current BLS Certification required
• Knowledge of modern office equipment
• Knowledge of basic medical clinic care and procedures a plus
• HIPAA knowledge is a must
• Bilingual Russian/Slavic/Spanish/Dari/Farsi/Hmong speakers are highly preferred

Additional Requirements

• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date

Compensation

The compensation range listed reflects Elica's good-faith estimate of the anticipated hiring range for this position in accordance with California pay transparency requirements. Final compensation will be determined based on job-related factors, including relevant experience, education, certifications, skills, and qualifications. The compensation is $25.00 - $29.50 per hour.

Language Skills (Preferred)

Bilingual or multilingual communication skills in English and Russian, Farsi, Pashto/Pushto, Hmong or Spanish are preferred to support the needs of the communities we serve, where more than 50% of patients report a primary language other than English.

Physical Requirements and Work Environment

The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.