Bilingual Front Desk Representative
At Redefine Healthcare, we believe in providing all patients with the highest quality of care and compassion. As a multi-specialty medical group, we specialize in continuity of care and foster a culture of innovation, collaboration, and excellence. Our team is our greatest asset, and we offer competitive salaries, comprehensive benefits, and opportunities for growth.
About the role
We are looking for a dedicated, full-time Bilingual Front Desk Receptionist to join our expanding team across several locations, including Hackensack, Edgewater, Jersey City, North Arlington, Bayonne, Orange, Clifton, and Saddle Brook. You will provide a positive first impression to patients and visitors while managing essential administrative tasks in a growing healthcare community.
Responsibilities
- Receive and assist patients as needed
- Check patients into the EHR system
- Enter patient demographics and insurance information into the EHR system
- Verify insurance eligibility
- Collect appropriate co-pays
- Answer incoming calls, assist callers, transfer calls, and take messages
- Schedule patient appointments
- Receive and distribute incoming faxes
- Scan records and patient charts in the EHR system
- Maintain a high level of customer service at all times
- Ensure confidentiality of sensitive information following office HIPAA protocol
Requirements
- 2+ years of continuous recent experience performing the described job responsibilities
- Working knowledge of medical office procedures
- Proficiency with MS Office, databases, and EHR systems
- Outstanding communication and customer service skills
Pay
$21–23 per hour
Schedule
40 hours per week, full-time
Benefits
- Paid time off
- Sick time
- Health insurance (medical, dental, vision, accident, and critical illness)
- Life insurance
- 401(k) with company match
- Yearly bonus