Bilingual Front Desk Representative

About the role

Redefine Healthcare is looking for a dedicated, full-time Bilingual Front Desk Receptionist to join our expanding team of healthcare professionals across several locations including Hackensack, Edgewater, Jersey City, North Arlington, Bayonne, Orange, Clifton, and Saddle Brook. You’ll be part of a culture of innovation, collaboration, and excellence, providing a positive first impression to patients and visitors while managing administrative tasks.

Responsibilities

• Receive and assist patients as needed
• Check patients into EHR system
• Enter patient demographics and insurance information into EHR system
• Verify insurance eligibility
• Collect appropriate co-pays
• Answer incoming calls, assist callers with the reason for the call, transfer calls, and take messages as necessary
• Schedule patient appointments
• Receive and distribute incoming faxes
• Scan records and patient charts in EHR system
• Maintain a high level of customer service at all times
• Ensure confidentiality of sensitive information following office HIPAA protocol

Requirements

• 2+ years of continuous recent experience performing the described job responsibilities
• Working knowledge of medical office procedures
• Proficiency with MS Office, databases, and EHR systems
• Outstanding communication and customer service skills

Benefits

• Paid time off
• Sick time
• Health insurance (medical, dental, vision, accident, and critical illness)
• Life insurance
• 401(k) with Company match
• Yearly bonus

Pay

$21–23/hour

Schedule

40 hours per week, full-time