Front Desk Representative (Bilingual)

About the role

Greeting patients
Performing check-in procedures
Maintaining current demographic and insurance information in computer and in the chart
Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed

Responsibilities

• Greeting patients
• Performing check-in procedures
• Maintaining current demographic and insurance information in computer and in the chart
• Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed

Requirements

• Bilingual required
• High School Diploma, with 1-2 years experience in healthcare background
• Knowledge of clinic policies and procedures
• Knowledge of computer systems, programs
• Knowledge of medical terminology
• Must be able to multi-task
• Must be able to express compassion and kindness to patients calling and being seen in the office
• Maintain a professional and upbeat attitude
• Skill in written and verbal communication and customer relations
• Able to work with effectively with medical staff, Management, authorizations, external agencies and patients
• Requires sitting and standing associated with a normal office environment
• Normal busy office environment with much patient contact