Customer Service Representative (Bilingual)
Administrative Concepts · Indiana, United States · 1 wk ago
OTHRFull-time
Responsibilities
- Answer inbound calls and provide health insurance information to clients
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Handle 70-80 calls per day once fully up to speed (2-3 months)
Requirements
- Strong communication and interpersonal skills
- Basic computer skills (MS Office Preferred)
- Medical or health insurance background a plus
- Call center experience preferred but not required
- Bi-Lingual Spanish a PLUS
Benefits
- Shifts: Monday through Friday: 9am-5pm (primary shift), 10am-6pm or 12 pm-8 pm
- Bi-Lingual Spanish hourly incentive
- Paid Time Off (PTO) and Holidays
- 401(k) Plan
- Medical, Dental, Vision Insurance