Front Desk Clerk- Memphis Marriott East- FT -Flex

Greeting and Communication

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.

Assistance with Reservations

• Promptly, accurately and efficiently check in and out guests.
• Absorb and act on special requests from guests.
• Block rooms for reservations as needed.

Financial Management

• Accurately manage cash handling, including receiving payments and making change.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.

Rates and Procedures

• Know and follow hotel rates, discounts, and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations.
• Be able to take reservations in approximately 2 minutes.
• Understand and follow cancellation and relocation procedures when necessary.