Front Desk Clerk (Markle Evangeline Residence)

Responsibilities

• Avoid undertaking front desk daily duties.
• Keep records of arrivals and departure of residents.
• Attend to residents needs and concerns in a friendly and cordial manner.
• Ensure that residents follow all in-house rules and policies.
• Ensure all visitors (family, friends, and delivery persons.) and all non-Salvation Army/Sodexo employees working in building sign in/out and provide them with a visitor’s pass.
• Politely challenge visitors as to the reason for entering the residence.
• Absorb responsibilities from the Admissions department as agreed by Director of Operations.
• Create photo IDs for all new residents and verify Markle resident IDs.
• Maintain security video cameras and report unusual activities to administration.
• Process payments for fees.
• Answer calls in a polite, friendly manner and forward calls or take messages as needed.
• Accept packages and faxes and sort out daily mail.
• Be aware and sensitive to the cultural and social population served.
• Contact and inform the maintenance department of the floor number when the fire alarm rings.
• Maintain log for borrowed resident keys.
• Handle application and other clerical tasks.
• Assist with room inspections as needed for current residents and incoming residents.
• Maintain log for keys.
• Assist with preparation of welcome packages for all arriving guests as needed.
• Supervise security guards.
• Monitor use of the fitness center including securing and processing approved “Informed Consent and Waiver of Liability” for residents participating in the fitness activities and program using the fitness room.
• Perform other tasks and duties as assigned by the Salvation Army administration.

Qualifications

• A High School Diploma or GED.
• Ability to communicate effectively in English (written and verbal).
• Good Computer Skills (Microsoft Office).