Front Desk Clerk - Full-Time - Overnight

About the Role

As a member of our hospitality team, the Front Desk Clerk is responsible for providing smooth guest arrival and departure procedures while maintaining high hospitality standards. This role verifies the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigns rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. The Front Desk Clerk also handles guest concerns professionally and timely to ensure guest satisfaction.

Responsibilities

• Warmly greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
• Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
• Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
• Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
• Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
• Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
• Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
• Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
• Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
• Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
• Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
• Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.

Benefits

• Health, Dental, Vision, and Life Insurance including FSA and HSA options
• Short and Long-Term Disability
• Paid holidays, Vacations, PTO, and Sick Leave
• 401k with matching
• Tuition Reimbursement
• Hotel and Food and Beverage Discounts
• And much more!

Why Join Us

This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests. As a part of the PCH Hotels & Resorts portfolio, we pride ourselves on delivering unparalleled service in a beautiful environment.