Overnight Front Desk Clerk

About the role

Join the DelMonte Hotel Group team as a Night Auditor/Overnight Front Desk Clerk and play a key role in ensuring a great guest and colleague experience. We offer competitive compensation and benefits, a supportive work environment, and numerous opportunities for professional development and advancement.

Responsibilities

• Greet, register, and assign rooms to guests
• Answer telephone and handle guest mail and messages
• Post charges (e.g., room, food, telephone), compute bills, collect payment, and make change for guests
• Make and confirm reservations, monitor room availability, and block rooms
• Program wake-up calls
• Open and close shifts, making cash drops as necessary
• Maintain market stock and coffee area
• Finalize transactions completed during the day and process credit card transactions
• Prepare and print folios for departing guests
• Create, print, file, and transmit required reports
• Compile daily sales figures and complete daily reports
• Complete end-of-month procedures
• Ensure the hotel PMS system is in balance with the reservations system and correct any discrepancies
• Provide guests with information about hotel services (e.g., restaurant, lounge, room service) and local area directions
• Assist in maintaining the cleanliness of the lobby, front entrance, and surrounding areas
• Check lobby fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper) for proper operation and report deficiencies

Requirements

• 1 to 3 months of related experience
• High school diploma or general education degree (GED), or equivalent combination of education and experience
• Solid organizational, time-management, and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work an overnight schedule

Benefits

• Competitive pay (varies by location)
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities