Front Desk Clerk- Full Time- AM/PM Flexibility (Weekends Required)

Responsibilities

• Verify the accuracy of room blocks, pre-registration, and pre-assignment of rooms.
• Properly assign rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status.
• Handle guest concerns in a professional and timely manner, finding appropriate solutions and ensuring guest satisfaction.
• Greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
• Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
• Respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
• Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
• Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
• Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
• Aid guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
• Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
• Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
• Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
• Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.

Qualifications

High school diploma or equivalent required. Previous experience in a front desk or hospitality setting preferred.

Skills

• Excellent communication skills
• Ability to handle multiple tasks simultaneously
• Knowledge of hotel operations and procedures
• Customer service orientation
• Attention to detail

Benefits

• Comprehensive Benefits Package
• Medical, dental, and vision coverage, including FSA and HSA options
• 401(k) with company match
• Exceptional Travel & Lifestyle Perks
• Tuition reimbursement up to $2,500 per year
• Extensive leadership and professional development opportunities

Culture

• Collaborative leadership environment
• Supportive teams that celebrate success together
• Opportunities to make a meaningful impact on guest and associate experiences