Front Desk Clerk (Full Time)

Responsibilities

• Perform a friendly, professional, and timely manner check in and checkout processes for arrivals and departures
• Assigns guest accommodations in accordance with procedures and SOPs.
• Maintains room availability and reports any issues to supervision.
• Handles assigned bank in accordance with established internal controls properly and performs accurate account postings to guest folios.
• Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation.
• Able to articulate amenities menu and process guests' orders and make reservations on behalf of the guest
• Maintains guest folios, ensuring all room charges and credits are recorded in a timely manner.
• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
• Bridges any problems to the attention of the manager or supervisor on duty.
• Performs related duties as assigned.