Front Desk Clerk

About the role

Join our team and experience endless career possibilities in a dynamic hospitality environment. This role focuses on delivering exceptional guest service and ensuring smooth front desk operations.

Responsibilities

• Anticipate guests' needs, respond promptly, and acknowledge all guests regardless of business levels or time of day.
• Maintain positive guest relations at all times and resolve guest complaints to ensure satisfaction.
• Maintain complete knowledge of:
  • All hotel features, services, and hours of operation.
  • Room rates, special packages, and promotions.
  • Daily house count, expected arrivals, and departures.
  • Scheduled daily group activities.
• Obtain and secure assigned bank, ensuring accuracy of contracted monies.
• Answer department telephones using correct greeting and telephone etiquette.
• Process all guest check-ins, verify registration card information, and handle guest credit/payment methods.
• Direct Bell Person to escort guests and transport luggage to rooms.
• Handle overbooked or "walked" guests professionally.
• Accept and record wake-up call requests.
• Monitor, send, and distribute guest faxes.
• Communicate pertinent guest information (e.g., special requests, amenity delivery) to designated departments.
• Resolve discrepancies on room status reports with Housekeeping.
• Match bucket checks to in-house guest ledger reports and report discrepancies to supervisors.
• Process all guest check-outs, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Process Players Club applications and issue Players Cards to interested guests.
• Perform other related duties as assigned and promote superior guest service.

Requirements

• High school graduate or equivalent vocational training certificate.
• Good verbal and written communication skills.
• Ability to compute basic arithmetic.
• Proficiency in inputting and accessing information in property management systems, computers, and point-of-sale systems.
• Some college or training in the hospitality industry preferred.
• Previous experience as a Front Desk Clerk.
• Ability to work various shifts, weekends, holidays, and flexible hours.
• Must be able to withstand prolonged standing.