Front Desk Clerk

About the role

Join the DelMonte Hotel Group team as a Front Desk Clerk at AC Hotel Cleveland Beachwood, located in Pinecrest, Cleveland's newest mixed-use district in Orange Village, Ohio. AC Hotels blends Spanish roots, European soul, and a global mindset, emphasizing attention to detail and beauty in every aspect. We are seeking cultural innovators who appreciate art, design, and culture to join our team.

We offer a tight-knit and supportive work environment, competitive compensation and benefits, and numerous opportunities for professional development and advancement.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone calls and handle guest inquiries.
• Post charges (e.g., room, food, telephone), compute bills, collect payments, and make change for guests.
• Make and confirm reservations, monitor room availability, and block rooms as needed.
• Program wake-up calls and handle guest mail and messages.
• Perform check-out services and open/close shifts, including cash drops.
• Maintain market stock and coffee area.
• Provide guests with information about hotel services (e.g., restaurant, pool, lounge, room service) and local area directions.
• Ensure the cleanliness of the front office, lobby, and surrounding areas.
• Inspect fixtures, equipment, and conditions (e.g., lights, music, heating/cooling, furniture) for proper operation and maintenance; report deficiencies.

Requirements

• 1 to 3 months of related experience.
• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management, and prioritization skills.
• Exceptional customer service skills and a passion for guest service.
• Ability to multi-task in a fast-paced environment.
• Basic computer and administrative skills.
• Availability to work a flexible schedule.
• Maintain a valid Driver’s License with no major violations.

Benefits

• Competitive pay.
• Comprehensive benefit packages for full-time positions.
• Hotel room discounts at DelMonte Hotel Group locations worldwide.
• Discounts on food and beverages.
• Professional development and advancement opportunities.