Front Desk Clerk

Must be available Friday & Saturday (weekends) and closing shifts 2PM PST to 10:30PM PST. Opportunity for career advancement in a fast-paced, growth-oriented organization.

Benefits

• Competitive Salary
• Paid Time Off and Paid Holidays
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long-term disability
• 401(k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program

Responsibilities

• Responsible for the efficient and courteous operations of the front desk.
• Check guests in/out, collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction.
• Check online travel agents for rental inbound.
• Run reports and correct errors before guest check-in.
• Prepare night audit daily, and respond to any online reviews.
• Answer and transfer calls from the switchboard using proper telephone etiquette.
• Answer guest questions about local restaurants and attractions.
• Make courtesy calls and follow-up calls to all guest’s issues.
• Send confirmation letters to owners/guests as needed.
• Make rental calls to notify owners whether their villa has been rented or not.
• Coordinate with all other departments to ensure a smooth response to guest’s requests.
• Process all incoming revenue from all departments daily.
• Open and close the credit card machines and cashier audit reports.
• Balance out cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments.
• Daily post office and banking runs.
• Perform any other inventory management changes as directed by the supervisor or manager.
• Prepare check-in packets for the upcoming week, order office supplies as needed.
• Enter maintenance and service requests in SPI promptly.
• Block RCI points for unpaid accounts.
• Manage RCI banking, membership changes, and cancellations.
• All other duties as assigned.

Responsibilities listed may not include all tasks or apply to all resort locations; an official job description will be provided and signed on the first day of employment.

Requirements

• High School Diploma/GED preferred
• Prior experience in a hospitality or customer service role preferred
• Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure