Front Desk Clerk 3pm-1130pm

Responsibilities

• Aid guests efficiently, courteously, and professionally.
• Maintain high service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction.
• Post guest charges, collect payments, and handle cash transactions.
• Manage guest mail and messages with confidentiality.
• Stay updated on hotel policies, programs, and special offers.
• Communicate guest feedback to relevant departments and management.
• Assist with calls, lobby visitors, and team member needs.
• Be knowledgeable about hotel safety and emergency procedures.

Qualifications

• A high school diploma or equivalent.
• Experience in hospitality or customer service.
• Strong interpersonal and communication skills.
• Ability to multitask and maintain professionalism.
• Detail-oriented and organized.
• Variety of shift availability, including evenings, weekends, and holidays.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance.
• Life insurance and short/long-term disability options.
• 401(k) program with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training, development, and career advancement opportunities.

About the Role

A Front Desk Clerk or Guest Services Clerk at Concord Hospitality ensures guests feel welcomed and supported, fostering memorable experiences from arrival to departure.

Why Join Concord?

Concord Hospitality invests in its associates through training and development, fostering a supportive and inclusive culture. Associates are encouraged to grow, maintain work-life balance, and contribute to a fun and dynamic workplace.