Front Desk Clerk (7am - 3pm)

Location: Louisville, KY 40213 | Pay Range: $17.00 per hour

About the Role

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music. The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business First.

Accommodate hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls, and connecting callers to the appropriate extension. Collect guest player club information while making Marketing room reservations. Use the PMS to assist hotel guests at check-in and check-out.

Responsibilities

• Greet, register, and assign rooms to hotel guests
• Verify guest identification and establish payment methods for accommodations
• Issue room keys and relay instructions to bellhops
• Keep records of room availability and guests’ accounts on computer
• Compute bills and collect payments in Visual One
• Make and confirm reservations
• Answer PBX calls and route calls to proper extensions
• Answer inquiries about hotel services, shopping, dining, entertainment, and other activities connected with the hotel, casino, or entertainment complex
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning
• Contact housekeeping or maintenance staff when guests report problems
• Perform simple bookkeeping activities, such as balancing cash accounts
• Record guest comments or complaints, referring guests to supervisor if needed
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• Prior hotel front desk experience preferred
• Customer service experience preferred
• Experience in money handling

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to sit or stand; walk; use hands to finger, reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear
• Noise level in the work environment is usually moderate to loud
• Required to circulate throughout assigned areas, including smoking areas, actively observing players and functioning of machines