Front Desk - Bilingual

About the role

HealthCARE Express is looking for a friendly, dependable, and organized Bilingual Front Desk Team Member / Director of First Impressions (D.O.F.I.) to join our Mount Pleasant team. Our D.O.F.I. team is often the first and last interaction a patient has with us, so this role is about much more than checking patients in. You’ll help create a welcoming experience for our patients while keeping important front-office processes moving throughout the day.

Responsibilities

• Welcome patients and verify information at check-in
• Communicate with patients in both English and Spanish
• Answer phones and assist patients with questions
• Verify insurance and maintain accurate patient accounts
• Collect payments, post charges, and provide receipts
• Scan and maintain patient documents and reports
• Protect patient confidentiality and follow HIPAA requirements
• Keep front-office forms and supplies organized and stocked
• Communicate professionally with patients, providers, and team members
• Cross-train and step in where needed to support the clinic

Requirements

• Friendly, reliable, organized, and comfortable in a fast-paced environment
• Strong communication and customer service skills
• Basic computer skills
• Fluency in both English and Spanish

Qualifications

• Previous medical office or clinical experience is helpful
• Eagerness to learn and genuine enjoyment of helping others

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Long-term disability
• Accident & critical illness coverage
• Benefit time off
• Bereavement leave

Pay

$16.50 per hour

Schedule

Full-time | 12-hour shifts, 8 AM–8 PM | 30+ hours per week