Front Desk - Behavioral Health

About the role

At Lone Star Circle of Care (LSCC) we strive for exceptional, equitable patient care that leads to healthier communities. Our Front Desk staff are the first point of contact for patients in the clinic and are vital to creating a positive patient experience. We are seeking Front Desk employees who are passionate about making a difference in our community and want meaningful work in a fun and friendly environment.

Responsibilities

• Upon arrival, clean and prepare the lobby.
• Greet patients as they arrive using our AIDET/LOC technique.
• Check in patients and update patient charts as necessary.
• Verify insurance and collect any copays as necessary.
• Schedule appointments, answer phone calls, sort faxes, and complete any additional tasks.
• Perform closing procedures at the end of each shift.

Minimum Qualifications

• High school diploma or GED.
• Minimum of six (6) months of experience working in a professional administrative environment.

Preferred Experience and Skills

• Prior medical office and/or healthcare setting experience.
• Prior customer service experience.
• Proficient with MS Office Suite (Word, Excel, and Outlook).
• Bilingual English/Spanish language skills.

Key Success Factors

• Customer service.
• Problem‑solving skills.
• Adaptability.
• Attention to detail.

Benefits

• Competitive salary.
• Medical, dental, and vision insurance.
• LSCC‑paid life insurance.
• LSCC‑paid short‑term and long‑term disability insurance.
• Paid time off.
• 403(b) employee retirement plan.