Front Desk Attendant

About the role

In this role, you will provide exceptional service to all guests by assisting them in a friendly, efficient, courteous, and professional manner. At The Inn at SentryWorld, our business is about people and the relationships we build. Our atmosphere is welcoming, and our team is genuine, dedicated, and insightful when it comes to delivering excellent service. As our Full-time Front Desk Attendant, you’ll create an exceptional first impression and luxury experience for all our guests.

Responsibilities

• Provide guests with a friendly and efficient check-in, confirming guest information, verifying room rate, selecting room, coding electronic keys, providing welcome packet, and providing directions to room.
• Provide detailed and accurate information in person or over the phone regarding hotel policies, services, amenities, and special promotions.
• Assist guests with check-out, ensuring room and services are correctly accounted for, and process payments and post charges to guest accounts.
• Balance all cash, credit card, and check transactions at the end of each shift.
• Respond promptly to guest concerns or complaints and communicate outstanding issues that require additional monitoring or follow-up to management in a timely manner.
• Collaborate with housekeeping and maintenance regarding room counts, room status, maintenance issues, and special requests.

Requirements

• Age requirement of 21+
• High School Diploma or equivalent work experience
• At least 1 year of customer service experience preferred
• Positive and upbeat personality
• Strong communication, multitasking, and problem-solving skills
• Ability to work nonstandard hours including nights, weekends, and holidays

Benefits

• 401(k) plan after 1 year of service
• Generous Paid-Time Off plan, Holiday Pay, and Floating Holidays
• Group Medical, Dental, Vision, Life Insurance, and Parental leave
• Health and Wellness benefits to encourage a healthy lifestyle
• Well-being and Employee Assistance programs
• Associate discounted shift meals and golf rates

About SentryWorld

SentryWorld is the hospitality component of our business and a tribute to our roots in the community of Stevens Point, Wisconsin. Since the early 1980s, it has served as a celebration of the city, state, region, and people who made it possible. SentryWorld offers numerous ways to play, engage, and relax, including a world-class, award-winning, 18-hole public golf course. It also features banquet facilities, a sports complex, and two restaurants—The Library and PJ’s – SentryWorld—all located on the campus of the Sentry home office.

Our latest addition, The Inn at SentryWorld, is a 64-room, upscale boutique hotel located just off the 18th-hole fairway of the golf course. We employ a versatile staff to help make the experience as memorable as possible for our guests. Our associates bring an array of talents, skills, and backgrounds, coming together to provide amazing service and friendly, Wisconsin hospitality.