Front Desk Attendant

Deliver friendly and professional service while ensuring guest satisfaction in all interactions.

Responsibilities

• Greet guests and visitors with a professional, friendly demeanor, handling guest registration, room assignments, and payment processing.
• Offer proactive assistance and maintain a welcoming environment with thorough knowledge of rooms and resort amenities.
• Ensure accuracy and speed in all transactions.
• Answer calls promptly and professionally, routing calls and messages accurately to appropriate departments or individuals.
• Stay updated on company policies and offerings, providing guests with accurate information about services, amenities, and local attractions.
• Handle guest complaints or concerns with empathy, efficiency, and confidentiality, escalating issues when necessary while maintaining guest satisfaction.
• Maintain records, logs, and reports as required.
• Manage bookings, reservations, and cancellations using company-assigned software, troubleshooting or escalating issues as needed.
• Uphold partnership across the company to streamline communications and understand role impacts.
• Maintain cleanliness and brand standards at the Registration and affiliate desks.
• Perform all other duties as assigned.

Requirements

• Minimum: High School Diploma or Equivalent (preferred).
• Previous hospitality experience is preferred but not required.
• Regularly walk, stand, and perform computer work; occasionally lift up to 50 lbs.
• Ability to work in all outdoor elements for extended periods.
• Proficient in writing, reading comprehension, and oral comprehension in English.
• Basic computer skills (e.g., personal computers, word processing software, Internet browsers).
• Knowledge of clerical procedures and systems (e.g., word processing, managing files and records, office terminology).
• Analytical and critical thinking skills to gather, organize, and evaluate information.
• Customer service skills, including needs assessment and meeting quality standards.
• Ability to develop creative solutions to problems.
• Specific vision abilities: close vision, distance vision, color vision, peripheral vision, and depth perception.

Pay

$16 hourly

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account and Flexible Spending Account.
• Voluntary benefits.
• 401k Retirement Savings.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund.
• Additional benefits available.