Front Desk

What We Offer

• Competitive salary and performance bonuses
• Comprehensive health, dental, and vision insurance (for eligible employees)
• Tuition assistance and opportunities for career advancement
• Free gym membership, employee discounts, and free or discounted recertifications (NASM, ACE, ISSA)

Key Responsibilities

• Customer Service & Hospitality: Warmly greet members and guests as they enter and leave the club, maintaining a professional and high-energy atmosphere
• Communication: Answer incoming calls professionally, transferring them promptly to the correct department or individual
• Check-In & Registration: Verify memberships, enroll members for classes, and check in prospective members for the sales team
• Problem Solving: Address member questions directly or guide them to the appropriate lead for further assistance
• Retail Excellence: Sell supplements, apparel, and gear; process transactions accurately using the point-of-sale (POS) system
• Club Upkeep: Keep the front desk and lobby area neat, clean, and organized
• Daily Operations: Perform opening and closing procedures and assist with inventory or product pricing as needed
• Member Support: Call members regarding past-due accounts to help them maintain their active status
• Reliability: Adhere to shift schedules, including all meal and rest break periods
• Engagement: Stay focused on member needs, avoiding non-work-related activities like personal cell phone use or internet surfing while on duty

Qualifications

• Experience: Minimum 6 months of customer service experience in fitness, retail, hospitality, or food service
• Skills: Strong interpersonal skills, a friendly personality, and the ability to multitask with high attention to detail
• Technical: Basic computer skills and experience handling multiple phone lines
• Education: High School Diploma or GED required
• Certifications: Current CPR/AED certification required for overnight staff
• Physical: Ability to stand for a full shift and occasionally lift or move up to 25 lbs