Front Desk

What We Offer

• Competitive Salary & Performance Bonuses
• Comprehensive Benefits: Health, Dental, and Vision insurance (for eligible employees)
• Growth: Tuition assistance and opportunities for career advancement
• Perks: Free gym membership, employee discounts, and free or discounted recertifications (NASM, ACE, ISSA)

Key Responsibilities

• Customer Service & Hospitality
  • First Impressions: Warmly greet members and guests as they enter and leave the club, maintaining a professional and high-energy atmosphere.
  • Communication: Answer incoming calls professionally, transferring them promptly to the correct department or individual.
  • Check-In & Registration: Verify memberships, enroll the members for classes, and check-in prospective members for the sales team.
  • Problem Solving: Address member questions directly or guide them to the appropriate lead for further assistance.
• Sales & Administration
  • Retail Excellence: Sell supplements, apparel, and gear. Process transactions accurately using the point-of-sale (POS) system.
  • Club Upkeep: Keep the front desk and lobby area neat, clean, and organized.
  • Daily Operations: Perform opening and closing procedures and assist with inventory or product pricing as needed.
  • Member Support: Call members regarding past-due accounts to help them maintain their active status.
• Professional Standards
  • Reliability: Adhere to shift schedules, including all meal and rest break periods.
  • Engagement: Stay focused on member needs, avoiding non-work-related activities like personal cell phone use or internet surfing while on duty.

Qualifications

• Experience: Minimum 6 months of customer service experience in fitness, retail, hospitality, or food service.
• Skills: Strong interpersonal skills, a friendly personality, and the ability to multitask with high attention to detail.
• Technical: Basic computer skills and experience handling multiple phone lines.
• Education: High School Diploma or GED required.
• Certifications: Current CPR/AED certification is required for overnight staff.
• Physical: Ability to stand for a full shift and occasionally lift or move up to 25 lbs.