Front Desk

Job Overview

As a Front Desk Administrator, you'll play a crucial role within our outpatient services team, focusing on delivering outstanding customer service. Your responsibilities encompass warmly greeting and assisting patients, managing check-ins and check-outs, handling co-pays, verifying insurance coverage, scheduling and confirming appointments, and efficiently processing new therapy referrals. Additionally, you'll coordinate the commencement of care with our therapy staff while ensuring a seamless and timely experience for our patients.

Key Responsibilities

• Provide exceptional customer service, managing patient interactions both in-person and over the phone.
• Handle administrative duties including, but not limited to, appointment scheduling, registration verification, and payment processing.
• Maintain staff productivity by effectively managing therapists' schedules.
• Act as a liaison between therapy staff, billing office, and MD offices.

Qualifications & Experience

• High school graduate; additional education (college or healthcare technical school) preferred.
• 1-2 years experience in a front office setting (healthcare environment preferred but not mandatory).
• Motivated team player with a proactive work attitude and ability to work with minimal supervision.

Skills Required

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Highly organized and skilled in managing schedules.
• Ability to multitask and meet clinic scheduling goals.
• Excellent interpersonal skills, demonstrating initiative, good judgment, and attention to detail.
• Strong customer service skills, both in-person and over the phone.
• Proficient typing skills.

Benefits

• Medical/Dental/Vision insurance
• 401K with 50% employer match up to 6% per check
• Paid holidays
• Paid time off
• Full-time benefit options start at 30 hours per week
• Company-paid employee life insurance
• Voluntary life insurance options
• Short and long-term disability options
• Employee assistance program (including mental health services)

Pay

USD $17.00/Hr. – USD $20.00/Hr.

Schedule

Primary Hours: Mon-Thurs 8:00–4:30, Friday 7:30–4:00