Front Desk

About the role

High energy, enthusiastic person to join our front desk team at D1, an athletic-based group training facility for adults and youth athletes ages 7 and up. D1’s mission is to provide the best fitness philosophy and facility, empowering athletes to efficiently and consistently reach their fitness goals with the promise: “You pick the goal, we help you get there.” Coaches implement and adapt training programs to each athlete and maintain regular contact to monitor progress.

Responsibilities

• Housekeeping:
  • Check all bathrooms, ensure they are clean and stocked
  • Maintain workout area stock and prep for the following workout/day
  • Walk the turf/weight room to ensure tidiness (no trash, coach materials, personal belongings)
  • Vacuum weight room
  • Restock fridge/snack/gear shelves
  • Follow open/closing checklist (lights, locks, TVs)
• Front Desk:
  • Stand up and greet everyone entering the facility
  • Answer all phone calls and handle customer service inquiries
  • Assist on check-ins and verify client status at the entry spot (iPad kiosk) 10 minutes prior to every workout
  • Check out and confirm all appointments on the schedule
  • Keep the front desk area/lobby clean and organized
  • Check voicemail and reply to messages or forward to the correct staff member
  • Gather content for social media
• Sales:
  • Monitor social media for messages/inquiries (follow scripts)
  • Answer incoming calls using the Telephone Inquiry Script
  • Greet free trials upon arrival, verify waiver/profile status, and bring them to the appropriate recruiter/coach

Benefits

• Employee membership
• Free uniforms
• Opportunity for advancement