Front Desk

About the role

Touchmark on Saddle Drive is Helena's leading full-service senior living community, enriching the lives of residents and their families through exceptional service and hospitality. We are currently seeking a warm, professional, and dependable Front Desk Receptionist to be the welcoming face of our community.

Why you'll love this role

• Be the first point of contact for residents, families, guests, and team members.
• Create extraordinary first impressions by ensuring every visitor feels valued and welcomed.
• Play a vital role in keeping our community safe, organized, and running smoothly.

What you'll do

• Greet and direct all visitors and callers with professionalism and warmth.
• Answer phones promptly and assist residents, families, and staff with questions or needs.
• Monitor emergency pendants and pull cords, ensuring quick responses when needed.
• Perform security-related tasks such as perimeter door checks.
• Support residents with newspaper deliveries and provide light assistance at the desk.
• Keep the front desk and surrounding common areas clean and inviting.
• Exhibit high level of competency regarding Disaster Manual, including emergency systems, nurse calls, alarms and detection, sprinklers, water/gas main locations, trouble alarms, etc.
• Escort emergency services personnel to location of emergency.

What we're looking for

• High school diploma or equivalent.
• At least one year of receptionist/concierge or service-oriented experience (hospitality or senior living preferred).
• Excellent multitasking and organizational skills.
• A calm, patient, and tactful demeanor when working with residents, families, and team members.
• Working knowledge of Microsoft Suite, including Teams, Word, Excel and ability to use basic office equipment.
• Commitment to Touchmark's values: Excellence, Teamwork, Hospitality, Integrity, and Compassion.

Pay and schedule

• Pay: $15.50 – 17.50/hour DOE
• Schedule: Full-Time & Part-Time Available (evenings, weekends and some holidays may be required)

Benefits

Touchmark offers a competitive compensation and benefits package to team members who work 30+ hours per week which includes:

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• Employee Resource Program
• Supplemental insurance options