Front Desk Associate- Fitness center

About the role

At Capital City Club Brookhaven, we're seeking a friendly, dependable, and motivated individual to join our Health & Fitness team as a Weekend Front Desk Associate. This position involves welcoming members and guests, checking them in, answering phone calls, scheduling appointments, processing charges, and maintaining a clean, organized, and safe fitness environment.

Responsibilities

• Welcome members and guests with a warm, professional attitude.
• Check members in and verify club access.
• Answer incoming phone calls and respond to member questions.
• Schedule spa appointments and assist with fitness center reservations.
• Process member charges, merchandise purchases, and class registrations.
• Conduct hourly fitness center walk-throughs to ensure cleanliness, organization, and safety.
• Maintain the front desk, lobby, cardio area, weight rooms, group fitness studios, and spa spaces.
• Absorb members with basic equipment orientation and equipment settings.
• Restock supplies and assist with inventory management.
• Maintain accurate guest logs, facility usage reports, and incident documentation.
• Support special events, member communications, and administrative projects.
• Complete all evening closing procedures.
• Report maintenance or safety concerns promptly.
• Uphold all club policies, service standards, and safety procedures.

Qualifications

• A high school diploma or equivalent required.
• Previous customer service, hospitality, recreation, or fitness experience preferred.
• Strong communication and interpersonal skills.
• A professional appearance and positive attitude.
• Basic computer proficiency (Microsoft Office, email, and POS systems).
• CPR/AED Certification (or willingness to obtain).
• Ability to lift up to 25 pounds.
• Ability to stand, walk, and remain active throughout the shift.
• Familiarity with fitness equipment and scheduling software is a plus.

Pay

The compensation for this position is $16-$18 per hour, with a benefits package available after 90 days of full-time employment, including health, dental, vision insurance, retirement plan, and paid time off.

Benefits

Capital City Club Brookhaven offers a comprehensive benefits package, including health, dental, vision insurance, retirement plan, and paid time off, for employees who meet the eligibility requirements after 90 days of full-time employment.

Why Join Capital City Club?

Join us at Capital City Club Brookhaven and become part of a supportive, professional, and energetic team. You'll build valuable experience in fitness, hospitality, and member services, enjoy a positive work environment, and have opportunities for additional hours and growth as seasonal needs change. Apply today and start making a positive impact on our members' experience!