Front Desk Associate
Benefits
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Schedule / Expected Work Hours
Ability to work flexible hours, including evenings, weekends, holidays
Job Summary
The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.
Responsibilities
- Provide top-level service for guests and team members.
- Warmly greet and check in guests.
- Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
- Accurately and effectively book, edit, and cancel massage appointments.
- Resolve guest issues.
- Ensure guest areas are maintained to standard.
- Maintain a positive attitude and contribute toward a healthy & happy workplace.
- Collaborate with the leadership team to ensure best practices and foster innovation.
Qualifications
- Sales and service-related experience preferred.
- Ability to be efficient and detail-oriented in a fast-paced environment.
- Must have enthusiasm and possess excellent guest service skills.
- Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW.
- Enjoy working with people and possess a friendly and outgoing personality.
- Possesses problem-solving and troubleshooting skills.
- Must be a team player.
Company Overview
The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.
Company Purpose/Mission
Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW. We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.
Company Values
- LIVE IN THE NOW
- Be Present. Take time to recharge and reconnect within.
- KINDNESS IS MAGIC
- Create a circle of warmth and compassion from welcoming guests to giving back to your community.
- Care For Those Who Care For Others
- Foster an environment where team members feel valued, recognized, and rewarded.
- AUTHENTICITY ALWAYS
- Open and transparent communication with our inner circle and guests.