Front Desk Associate

About the role

Georgia Retina, one of the largest retina-only medical practices in the Southeast, continues to provide patients with the most advanced medical treatments available for retinal diseases and disorders. The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

Responsibilities

• Greet patients warmly and verify appointment details
• Collect necessary documentation including ID, Insurance Cards, referral forms, etc.
• Book, confirm, and reschedule appointments
• Verify insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
• Collect co-payments and outstanding balances; calculate patient’s financial responsibility and communicate to patient; document in practice management system
• Explain billing procedures
• Enter data in an accurate manner in practice management system as well as verify that existing information is accurate
• Complete chart prep prior to clinic as needed (print routers, face sheets, etc.)
• Complete medical records requests that come directly from the patient
• Complete assigned tasks as related to the appointment rescheduling queue timely
• Monitor and complete tasks related to appointment recall and reminder process as set by practice SOP
• Answer phones and respond to inquiries
• Relay messages between patients and clinical staff
• Maintain protected health information in accordance with HIPPA/PHI guidelines
• Handle paperwork such as consent forms and HIPAA compliance
• Interact with all internal and external customers in a caring and respectful manner
• Accept deliveries of packages, mail, and other supplies from outside vendors
• Maintain a clean, organized, and welcoming reception area for all patients and visitors
• Provide clear information about services, wait time, and policies
• Address patient concerns professionally and respectfully
• Photocopy and fax records and forms according to established policies and procedures
• Maintain patient confidentiality
• Participate in orientation/instruction of new administrative personnel as requested by management
• Contribute to the team effort by completing additional tasks/projects as directed
• Attend daily huddle and regularly scheduled team meetings
• Participate in on-boarding and training of new front desk associates and other administrative team members as assigned

Qualifications

High School Diploma or the equivalent years related experience required. Nextech/ICP experience strongly preferred. Minimum of 1-year medical office experience strongly preferred. Strong reliability with good attendance and punctuality. Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level. This is a floating position, candidate must have reliable transportation. Candidate will travel, on an as needed basis, to other locations to support clinic. In exchange, they will receive a monthly set travel stipend.

Skills

• Strong interpersonal and communication skills
• Attention to detail for accurate data entry and insurance verification; strong organizational skills
• Basic understanding of healthcare insurance payors and programs
• Ability to multitask in a fast-paced environment
• Familiarity with healthcare regulations (HIPAA, privacy laws)
• Basic math and cash handling
• Excellent customer service skills

Preferred Skills: Understanding of medical terminology

Benefits

We offer a competitive benefits package to our employees, including:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance