Front Desk Assistant/Care Coordinator

About the role

The Care Coordinator is patient‑focused and dedicated to ensuring patients have a seamless experience while in the office. Responsibilities include greeting patients, managing appointments, handling various administrative tasks, and actively gathering patient feedback through reviews.

Responsibilities

• Greet and welcome patients, cultivating a positive and welcoming environment
• Communicate effectively with team members to provide seamless patient care
• Manage appointments and scheduling, including rescheduling as needed
• Handle billing and payment processing, answering billing questions and addressing concerns
• Provide general administrative support such as filing, scanning, and data entry
• Actively gather patient reviews and encourage patients to share their experiences online
• Build strong patient relationships and engage patients on a personal level
• Attend daily huddles and collaborate with the team to achieve shared goals
• Participate in morning routine: prepare the office, ensure cleanliness, organization, and stocked supplies
• Review the day’s schedule, prepare for special requests or concerns
• Provide clear information about treatment plans, procedures, and financing options
• Reflect on end‑of‑day activities, identify improvement areas, and prepare for the next day
• Secure the office at closing (turn off lights/equipment, lock up)

Qualifications

• Strong interpersonal skills
• Warm and empathetic demeanor
• Team‑oriented mindset
• Sales‑oriented attitude
• Results‑focused approach
• Adaptable to changing situations

Benefits

• Comprehensive health, dental, and vision insurance
• Life insurance
• Short‑ and long‑term disability coverage
• 401(k) with employer match
• Paid training
• Paid time off (PTO)
• Bereavement leave
• Parental leave
• Employee assistance program

Pay

Base pay ranges from $20 to $25 per hour. Care Coordinators can earn up to $2,000 in monthly bonuses (approximately $12 per hour) and up to $2,000 in quarterly bonuses (approximately $4 per hour), providing the potential to earn an additional $32,000 per year beyond base compensation.