Care Coordinator Assistant

About the role

Provide non-clinical administrative support to the Care Coordination process including, but not restricted to, timely discharge planning and utilization management.

Responsibilities

• Provide department-related and other appropriate communications to internal and external customers.
• Assist with utilization management processes to maintain compliance with federal, state and managed care guidelines.
• Assist with transition/discharge planning and care coordination processes to implement transition plans and enhance patient/family satisfaction.
• Maintain data integrity.
• Provide professional, efficient and courteous service to customers while maintaining integrity in dealing with confidential issues.
• Work effectively with peers, nursing and medical staff, maintaining a positive attitude.
• Respond to requests personally, tactfully and courteously; obtain required information and communicate pertinent details to staff, customers and providers.
• Relay messages to appropriate individuals efficiently and in a timely manner.
• Promote a positive work environment and contribute to the overall team effort.

Qualifications

• High school diploma or GED required.
• Some college coursework preferred.
• Two years of experience in hospital care coordination/case management, home health, quality improvement or a related field required.

About Us

Since 1954, Texas Children’s has led patient care, education and research to accelerate health care for children and women worldwide. Our culture shows in the smiles of patient families, employees and in accolades such as being consistently ranked as the best children’s hospital in Texas and among the top in the nation by U.S. News & World Report. The Houston Business Journal has named us one of the city’s Best Places to Work for ten consecutive years.

Our comprehensive health care network includes:

• Primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties.
• Jan and Dan Duncan Neurological Research Institute (NRI).
• Feigin Tower for pediatric research.
• Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births.
• Texas Children’s Hospital West Campus, a community hospital in suburban West Houston.
• Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston.
• Texas Children’s Hospital North Austin, a new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families.
• Texas Children’s Health Plan, the nation’s first HMO focused on children.
• Texas Children’s Pediatrics, the largest pediatric primary care network in the country.
• Texas Children’s Urgent Care clinics specializing in after-hours care for children.
• A global health program channeling care to children and women worldwide.

Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.