Front Desk Assistant

Position Details

• Greet customers and clients; provide a warm, professional front-office presence.
• Manage phone, email, and general inquiries; route and follow up as needed.
• Maintain organized, welcoming office spaces.

Documentation, Records, and Compliance

• Read and review clinical notes for completeness and clarity.
• Audit session notes and the eHR system to support documentation integrity.
• Audit payroll timesheets and employment record systems for accuracy.
• Assist with creation and management of company SOPs, consent forms, initial paperwork, and onboarding documents.
• Support in-service and continuing education tracking and organization.

Scheduling and Coordination

• Manage and maintain Google Calendar for staff and client scheduling.
• Assist with onboarding tasks and coordination with clinical and administrative teams.

Data, Files, and Systems

• Perform data entry, scanning, and organization of interventions, books, and reference materials.
• Maintain contact management systems and update client records.
• Build and manage Excel spreadsheets for client information and executive task tracking.
• Support creation of a Program Library, including management, reactive, and proactive strategy libraries.

Communications and Marketing

• Oversight of email management, forwarding, and maintenance across shared inboxes.
• Establish and maintain social media and basic internet marketing initiatives (posting, scheduling, engagement).

Required

• High school diploma or equivalent.
• 1+ year of administrative, front desk, or office coordination experience.
• Proficiency with Microsoft Office / Google Workspace (Gmail, Drive, Docs, Sheets, Calendar).
• Strong Excel/Sheets skills (filters, lookups, basic formulas, data organization).
• Excellent written and verbal communication; strong attention to detail.
• Ability to handle sensitive information with discretion and maintain confidentiality (HIPAA awareness).

Preferred

• Experience in a healthcare, behavioral health, or ABA therapy setting.
• Familiarity with eHR systems and documentation workflows.
• Experience with payroll timesheet review and employment records.
• Social media management and basic marketing familiarity (content scheduling, engagement best practices).

Detail-oriented and organized; proactive problem-solver.

Customer service mindset with professional, compassionate demeanor.

Tech-savvy and quick to learn new software tools.

Reliable, punctual, and able to manage multiple priorities.

Ability to sit/stand for extended periods.

Ability to lift up to 20 lbs occasionally for office organization tasks.

On-site presence required for front desk coverage.

Benefits commensurate with part-time role