Front Desk Assistant

About the role

Grunley is looking for a personable, proactive, solutions-oriented Front Desk Assistant to serve as the company’s first point of contact with clients, subcontractors, vendors, employees, and the general public. This position reports to the Office Manager/Operations Administrator (OM/OA).

Schedule

7:45 am – 5:00 pm, Monday – Friday, with a one-hour lunch, a 15-minute morning break, and a 15-minute afternoon break. Advanced notice for any unforeseen absences or delays is required no later than 6:00 am the day of to plan for coverage.

Responsibilities

• Greet visitors and employees, determine the nature and purpose of their visit, and assist in the sign-in process; review meeting room calendars to plan for visitor arrival; follow set security procedures.
• Warmly answer, screen, and transfer all phone calls timely and accurately; take accurate messages and ensure they reach the intended recipients; check voicemail regularly; respond to public inquiries or concerns with respect, discretion, and confidentiality.
• Receive, sort, date stamp, and distribute all incoming USPS, FedEx, UPS, and courier deliveries; notify department liaisons about incoming packages; manage field mail for incoming and outgoing packages to jobsites; review and disperse incoming faxes.
• Assist with scanning, naming, and digitizing files; gather credit card charges monthly; set up meetings and events; collect and analyze data, update spreadsheets, and prepare documents; follow Bid Day procedures and communicate instructions to administrative staff.
• Maintain the reception area, keeping it clean, organized, and well-stocked with supplies; report maintenance and repair concerns to the OM/OA.
• Attend assigned in-house and external training programs; perform all other duties as assigned.

Requirements

• Minimum of two (2) years of Receptionist/Front Desk or customer service experience.
• Proficiency in Microsoft Office (Outlook, Excel, and Word), copiers, printers, and multi-line phone systems.
• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Ability to manage time, prioritize effectively, and meet deadlines.
• Must be a U.S. Citizen.

Preferred Qualifications

• Construction experience and/or working in a corporate environment.

Benefits

• Employer-sponsored health and life insurance.
• Paid time off for sick leave, maternity/paternity leave, jury duty, and vacation.
• Retirement options, including 401(k) plans.
• Incentive bonuses, paid holidays, company training, and tuition assistance.

Pay

The hourly range for this role is $22 - $29/hr.