Front Desk Assistant

About the role

Location: Seattle, WA – Capitol Hill Neighborhood. Community Roots Housing is a top‑performing, high‑capacity not‑for‑profit that develops and manages affordable housing throughout the Seattle area. The Front Desk Assistant serves as the initial point of contact for phone, email and walk‑in inquiries, providing support to office staff in a variety of capacities.

Responsibilities

• Seamlessly multitask between telephone calls and walk‑ins to provide basic information about Community Roots Housing (CRH), available housing, and the application process.
• Provide stellar customer service in a fast‑paced environment.
• Answer phone calls and direct inquiries to the appropriate staff member.
• Greet all visitors and inform staff if appointments are present.
• Monitor visitor access and maintain security awareness.
• Collect rent checks and provide receipts for resident records.
• Provide de‑escalation as necessary.
• Receive packages and notify employees or the Property Manager if a tenant package was received.
• Monitor the Conference Room inbox; book reservations; and maintain communication.
• Work with IT & HR on new‑hire tasks: alphabetizing mailboxes, nameplates, certain website access, employee photos and badges, delivering keys, etc.
• Maintain a full level of copy paper for both office printers.
• Ensure all conference rooms are clean and stocked with sanitation‑related items.
• Maintain and organize the front‑of‑house area and other areas as needed.
• Deposit finance checks (KeyBank, Banner, Chase & Heritage Bank); take outgoing mail to the downstairs mailbox before end of day.
• File processed checks by building weekly and maintain a check‑tracking log for the retention period (physical cancelled checks retained on‑site for 90 days from date of deposit).
• Process and provide rental verifications when requested.
• Perform clerical work and processing for reasonable accommodations for residents.
• Perform data entry, compose letters and emails, manage calendars for general staff.
• Mail HUD applications, receipts, etc. when requested.
• Monitor incoming faxes and distribute accordingly.
• Review and submit inventory data entry in Excel and software systems.
• Provide backup support for Board Meetings and Committees.
• Take effective meeting minutes and review them in a timely manner.
• Provide backup report for processing mail.
• Assist operations with processing resident accommodations.
• Perform basic clerical functions including filing, copying, scanning; and other general support as needed.
• Admin Team participation and support.
• Special event support (birthdays & service anniversaries).
• Support Staff Events with the Events Committee.
• Participate in weekly supervision meetings with the Office Manager.
• Participate in monthly Admin Team meetings.
• Support all‑staff meetings and all‑staff events (picnic, holiday gathering, etc