Front Desk Assistant

Front Desk | Receptionist | Job Description

Maintains the front desk area with an attitude of customer service, and helps create a positive first impression of the community, ensuring prompt and courteous treatment of residents, families, guests, and telephone callers.

• Takes accurate and thorough telephone messages or directs callers to voicemail as requested.
• Greets and interacts with residents, family members, guests, and team members in a friendly and positive manner, directing them to the appropriate person or location as necessary.
• Responds to emergency calls from residents and alerts appropriate team members in a timely manner.
• *Depending upon the community’s Café / Bistro operation; ensures cleanliness, availability of beverages and snacks, and maintains appropriate inventory levels at the direction of the Business Office Manager.

Minimum Eligibility Requirements

• Previous experience in a receptionist or customer service role.
• Previous experience in a senior living environment preferred.
• Strong interpersonal communication skills.
• Proficiency in basic computer skills, including Word and Excel.
• Ability to read, comprehend, write, and speak English to communicate effectively with residents, families, guests, and other team members.
• Detail-oriented and possesses strong organizational skills.
• Maintains all health-related requirements pertaining to State licensure.
• Maintains current CPR/First Aid and Food Handlers credentials.
• Maintains annual Continuing Education Credits.
• Performs duties and responsibilities with or without reasonable accommodation.
• Subject to pre-employment screening including physical, drug and TB testing, and criminal clearance.

Essential Functions

• Front Desk Reception:
  • Answers the telephone promptly and addresses caller questions in a courteous and professional manner.
  • Takes accurate and thorough telephone messages or directs the caller to the appropriate voicemail as requested.
  • Greets and interacts with residents, family members, guests, and team members in a friendly and positive manner, directing them to the appropriate person or location as necessary.
  • Responds to emergency calls from residents and alerts appropriate team members in a timely manner.
• Marketing:
  • Responds to inquiry calls from prospective residents in a timely and professional manner.
  • Maintains a neat and tidy reception area and presents self professionally in terms of conduct and appearance.
  • Conducts community marketing tours as needed.
• Administrative:
  • Assists with projects and reports to support department directors as needed, and at the direction of the Business Office Manager.
  • Assists with meal service in the dining area as needed.
  • Responsible for locking the community at the determined hour in the evening.
• Other:
  • Attends all required team member meetings and in-service training sessions.
  • Upholds Residents’ Rights as defined by state regulations and by Company policy, at all times.
  • Supports and upholds all other Company policies, and the service philosophy.
  • Reliable and Predictable Attendance.
  • Other duties as assigned.

Starting Salary Range

$22.00 - $23.50 per hour