Front Desk Assistant

PRIMARY FUNCTION: The front desk operator is responsible for maintaining the front desk, providing quality customer service and ensuring the safety of Club members. Must be cooperative, friendly and able to create a harmonious environment. KEY ROLES (Essential Job Responsibilities): Operate and manage the Clubhouse front deskMaintain the safety, security and appearance of the front deskGreet, monitor and track all visitorsSupervise all equipment checkout and returnAnswer all phone callsCommunicate and disperse information about upcoming events and activities to members and the publicMaintain supplies for facility and front deskRecognize volunteers for their assistance daily Maintain all membership and tracking systems of the ClubWork with unit directors to track membership for grant requirementsTrack program and membership data for reports as needed for program supportMaintain all Club documents and filing systemBe responsible for membership cardsBe responsible for following the proper protocols and procedures when taking payments and handling all currency Supervision:Assist with the implementation and enforcement of safety policies/procedures regarding participant safety, risk management, and building securityAssist with the up-keep of Club maintenance and appearanceHandle minor youth conflict as it occurs in programs Other Duties:Abide by Club's policies, procedures, and federal and state lawsAttend board, staff and committee meetings, and other Club eventsWear uniform while working at or attending Club functions RELATIONSHIPS: Internal: Maintains close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive/provide information, discuss issues, explain guidelines/ instructions; instruct; and advise/counsel. External: Maintains contact with external community groups, schools, members' parents and others to assist in resolving problems. Requirements SKILLS/KNOWLEDGE REQUIRED: High school diploma / GED or currently enrolled in school with work permit (if minor)Experience in working with childrenKnowledge of youth developmentAbility to motivate youth and manage behavior problemsAbility to deal with the general publicAbility to implement quality programs for youthAbility to organize and supervise members in a safe environmentMandatory CPR and First Aid Certifications (can obtain through Club)Valid State Drivers License (recommended) PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: A majority of time will be spent sitting or standing. Moderate lifting will be required from time to time. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job Benefits $20.00-$21.00 per hour (Depending on Experience)Pension Plan (after meeting eligibility criteria)Paid Sick TimeTraining & Development