FRONT DESK ASSISTANT (Ambassador)

About the role

The Front Desk Ambassador is responsible for maintaining a high level of customer service and integrity for homeowners and the association by monitoring access to the building, handling secure information, and maintaining privacy for residents. A primary focus is to ensure all property rules are followed regarding visitors, vendors, parking enforcement, and unit access.

Job Duties And Responsibilities

• Maintain a professional demeanor with all who encounter the community.
• Greet residents entering the community clubhouse and assist in the check-in process.
• Answer incoming phone calls, handle requests or escalate if needed.
• Absorb and distribute pool, gate and mailbox keys.
• Manage confidential information and follow the Confidentiality & Non-Disclosure Agreement policy.
• Ensure safety of residents, guests, and community property by checking non-association approved individuals.
• Perform hourly security rounds, monitor cameras, and report unsafe conditions.
• Enforce community policies and assist with after-hour rentals.
• Clean fitness center and common areas of clubhouse.
• Complete incident reports and contact emergency services as needed.
• Provide high-level customer service with attention to detail and organization.
• Manage workflow amid shifting priorities.
• Be adaptable and dependable with a solid attendance record.
• Work shifts that include weekends and evenings.

Qualifications

• 3-5 years’ experience in reception and customer service.
• High School Diploma (or equivalent).
• Conflict resolution skills.
• Superior multi-tasking skills.
• Excellent written and verbal communication.
• Ability to provide high-level customer service with astute attention to detail and organization.
• Ability to manage workflow amid shifting priorities.
• Ability to be adaptable and dependable with a solid attendance record.
• Professional and respectful demeanor with all internal and external customers at all times.

Essential Functions

• Use standard office equipment, including: computer, phone, copier/scanner, etc.
• Be stationary for periods of time.
• Uniform expectations.
• Open/closing the facility in the dark.
• Lift and move furniture.

Schedule & Travel

The facility is open seven days per week from 5:30am to 9:00pm and schedules may reflect these hours. Saturday availability required.

Pay

$21.00 - $23.00/Hourly

Schedule

We strive to keep ambassadors on set schedules, however times and schedules for this position do change.

Benefits

N/A

Skills

N/A

Benefits

N/A

Company Profile

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

Equal Opportunity Employer

We celebrate and support diversity. TMT reserves the right to modify this job description at any time based on business need.