Front Desk and Operations Administrator

About the role

As the Operations Administrator, you will represent Cortica as patients and families enter the clinic. In our fast-growing company, your role involves daily operational tasks crucial for clinic support, requiring excellent communication, organization, and leadership skills. Your compassion, attention to detail, and dedication to making a difference will contribute to successful outcomes.

Responsibilities

• Support site operations including but not limited to open/close procedures; facility maintenance; and inventory, equipment, and furniture management.
• Complete administrative tasks such as greeting families and clients, client check-in/check-out, collecting copays, assisting with appointment scheduling, and document management.
• Interface with facility vendors and monitor inventory for necessary supplies.
• Oversee clerical procedures at the front desk, and handle communication effectively.
• Work closely with the Site Operations Manager and schedulers to identify and correct problems relating to same-day scheduling backfills, cancellations, scheduling conflicts, and EMR errors/fixes.
• Assist with onboarding of new hires and orientation.
• Appropriately communicate and escalate issues to authority.
• Prepare and sanitize treatment rooms, maintain cleanliness, and provide therapist support as needed during treatment and/or transitions.
• Ensure a safe working environment including removal of safety hazards and following clinic safety protocols.
• Cross-train with other roles to ensure coverage of clinic operations.

Qualifications

• High school diploma or equivalent.
• 1+ years of office experience, preferably in healthcare.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with company matching and rapid vesting
• Paid holidays and wellness days
• Life insurance
• Disability insurance options
• Tuition reimbursements for professional development and continuing education
• Referral bonuses

Pay

The base pay range for this opening is $21.08 to $26.36/hr. According to your skill level, relevant experience, education level, and location, you will receive compensation that fits appropriately within the range.