Front Desk Agents-Renaissance Raleigh Hotel

Role Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner
• Post guest charges, collect payments, and follow all cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Qualifications

• Must have a flexible work schedule to include working nights, weekends, and holidays
• A passion to serve others
• A keen sense of being proactive, responsive, and caring
• An engaging personality and a high sense of responsibility

Benefits

• Competitive wages
• Comprehensive benefits package including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord-managed hotels, training & development, and career advancement opportunities

About the Role

Renaissance Raleigh North Hills Hotel is seeking a Full Time Front Desk Agent. This position requires a flexible schedule to accommodate nights, weekends, and holidays. The ideal candidate should have a strong passion for serving guests and possess excellent communication and problem-solving skills.

Schedule

Shifts must be flexible to include nights, weekends, and holidays.

Pay

Competitive wages are offered for this Full Time position.