Front Desk Agent at Renaissance Westerville Hotel

Responsibilities

• Aid guests efficiently, courteously, and professionally.
• Maintain high service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction.
• Post guest charges, collect payments, and handle cash transactions.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay informed about the Renaissance brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and assist team members.
• Maintain knowledge of hotel safety and emergency procedures.

Qualifications

• A high school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and maintain professionalism in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance.
• Life insurance and short/long-term disability options.
• 401(k) program with company match.
• Discounted room rates at Concord-managed hotels.
• Tuition assistance.
• Training, development, and career advancement opportunities.

Why Join Concord?

• We invest in our associates through training and development at all levels.
• Our “Associate First” culture supports growth, balance, and diversity.
• We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
• We are an equal opportunity employer committed to diversity and inclusion.
• We strive to be a Great Place to Work for All.