Front Desk Agent-Wellsworth Hotel
About the role
Participate in operating a traditional 24-hour, seven day a week, hotel front desk operation. Greet guests/visitors in a courteous, enthusiastic and professional manner. Check-in and Check-out guests. Proper telephone service to include all incoming external and internal calls and setting of wake-up calls. Handling of mail, faxes, messages and deliveries. Utilization of Stay n Touch, Toast, Word and Excel. Maintain supply of complimentary guest amenities through housekeeping. Refill the Sundry shop upon shift completion. Complete daily shift checklist. Communicate with fellow guest services employees and other departments to ensure a seamless and positive guest experience. Assist all guests in any way possible in a professional and courteous manner. Working knowledge of emergency procedures to ensure employee and guest safety.
Qualifications
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
Requirements
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Able to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Skills
- Excellent communication skills.
- Customer service orientation.
- Basic computer skills.
Benefits
Not specified.
Pay
Not specified.
Schedule
Flexible, part-time schedule.