Front Desk Agent | WEEKEND SHIFTS

About the role

Working at The Draftsman, Charlottesville, University, Autograph Collection Hotel offers a unique and enriching experience. Perfectly situated on West Main Street, steps away from the University of Virginia and the UVA Medical Center, this pet-friendly, upscale boutique hotel features 150 well-appointed guestrooms, over 2,300 sq. ft of meeting space, and a rooftop fitness center. The hotel embodies the evocative spirit of Virginia’s original voices and visions, as well as those of three Presidents—Madison, Monroe, and, most notably, the profound ingenuity of Thomas Jefferson. Employees have the opportunity to work in a dynamic environment that celebrates history while providing modern amenities and services.

Position Summary

Our guests' first impression starts with you! As a Front Desk Agent, you will welcome our guests to the hotel, provide a smooth check-in process, handle payments, offer local insights, and pay attention to detail to ensure they have a friction-free stay experience. Candidates must be flexible and able to work weekend shifts as needed.

Responsibilities

• Check guests in and out of the hotel according to hotel and/or brand standards.
• Inform guests about the hotel’s facilities, policies, and procedures.
• Provide tourist information to guests.
• Handle hotel phone system; transfer calls to appropriate departments/guests.
• Accurately take messages for guests.
• Take, modify and cancel guestroom reservations.
• Deal with inquiries, requests, and concerns from guests.
• Coordinate with other departments to fulfill guest special requests.
• Perform cashier duties.
• Post phone charges and other miscellaneous charges to guest accounts.
• Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
• Follow in-house procedures to help ensure the security of guests and employees; know hotel emergency procedures.
• Maintain cleanliness of the Front Office area.

Additional Responsibilities

The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work. Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including those contained in the employee handbook.

Skills and Abilities

• Good communication and interpersonal skills.
• Ability to stand for extended periods of time.
• Ability to work in a fast-paced environment.
• Ability to maintain control and composure in difficult situations and exhibit good judgment.

Physical Requirements

• Stand and walk for extended periods during the shift.
• Lift and carry luggage, packages, and other items weighing up to 40 pounds.
• Sit, reach, stoop, bend, and kneel as necessary.

Work Environment

• Work in a fast-paced and dynamic environment.
• Interact with guests, colleagues, and staff members from diverse backgrounds.
• Adapt to varying work schedules, including weekends, evenings, and holidays.
• Operate computer systems and other office equipment.

Benefits and Perks

• Health, dental, and vision insurance.
• Leaves of absence.
• Retirement plans.
• Paid time off.
• Hotel room discounts.
• Daily pay access (receive earnings on the same day worked).

Minimum 32 hours/week to qualify.