Front Desk Agent - The Inn at Canaan

Join our hospitality team at the newly restored Inn at Canaan Valley, a growing property where we are building luxury suites and luxury cabins. This is an exciting time to be part of our team, delivering exceptional guest experiences and making a positive impact on our guests' lives.

About the role

As the face of the operation, you are the first physical impression of the property. It is imperative that you are outgoing, welcoming, and always in uniform with a name tag. This position operates on the 3:00pm - 11:00pm shift.

Responsibilities

• Answer phone calls directed to the Inn.
• Greet and welcome all guests in a professional and hospitable manner.
• Interact with guests respectfully, cheerfully, and politely to service their needs.
• Register guests and assign guest rooms.
• Maintain a thorough working knowledge of the hotel property management system.
• Verify customers' credit and establish payment methods.
• Keep records of room availability and guest accounts using the specified POS system.
• Review reservation transaction reports daily.
• Understand all rates, packages, and booking restrictions.
• Compute bills and collect payments from guests.
• Issue room keys and assist guests with luggage.
• Have full knowledge of parking options and charges, offering luggage assistance.
• Monitor guest accounts and post charges.
• Review accounts and charges with guests during check-out.
• Contact housekeeping or maintenance when guests report problems.
• Advise housekeeping when rooms are vacated and ready for cleaning.
• Keep accurate records of room status in contact with housekeeping.
• Professionally handle guest complaints, solve problems, and follow service culture standards.
• Receive and expedite guest messages, faxes, packages, and mail.
• Make and confirm reservations over the phone and online.
• Answer inquiries about hotel services, guest registration, and local attractions.
• Record guest comments or complaints, referring them to managers as needed.
• Provide information about hotel policies, services, and amenities.
• Respond to guest requests for assistance and local information (e.g., directions, dining).
• Sell rooms to walk-in customers.
• Clean the front desk area and maintain daily logs.
• Balance shift work and cash drawers.
• Perform any other duties assigned by a supervisor.

Requirements

• High School diploma.
• 1-2 years of experience as a hotel front desk agent preferred.
• Competent computer skills, including Microsoft Word and Excel.
• Experience using hotel reservation systems such as RoomKey is a plus.
• Strong organizational skills and attention to detail.
• Positive, personable, and able to work unsupervised.
• Ability to communicate clearly with managers and team members.
• Physical ability to reach, bend frequently, and lift up to 40 pounds.
• Ability to stand for long periods (up to 8 hours).
• Ability to work in a fast-paced environment.

Benefits

• Health, dental, vision, and life insurance.
• 401(k) retirement plan.
• Short-term and long-term disability (STD, LTD).
• Paid holidays, vacation, personal, and sick time.
• Lean management training.
• Employee discount benefits.

Pay

$13.00 - $15.00 per hour (based on experience).

About the Company

Up to Par Management | Taylor Hospitality aims to be an exceptional hospitality and golf management company built by exceptional team members who deliver on our purpose: to positively impact others.