Front Desk Agent | Knob Hill Inn

About the Role

You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution, and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can’t wait to return.

Responsibilities

• Possess a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Operate the PBX and Radio paging system according to procedures.
• Establish appropriate credit at time of guest check-in; issue room keys and familiarize guests with the services and areas of the property.
• Manage guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Make restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

Requirements

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.
• Strong written and verbal communication skills required.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Benefits

• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans - with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

About the Workplace

Experience warm and inviting European charm at the Knob Hill Inn Sun Valley. Whether you're looking to discover a memorable winter wonderland at America's first destination ski resort, or experience summer fun in the majestic mountains, Knob Hill Inn is your hotel of choice for the perfect retreat.

Within walking distance to downtown Ketchum and close to all the amenities Sun Valley resort has to offer, the Inn is located in a peaceful setting with stunning views of world-famous Bald Mountain, the majestic Smokey and Boulder Mountain ranges. And dining in The Grill at Knob Hill is a favorite for both guests and locals during any season.

The Inn's 29 guestrooms and suites offer a variety of options, most of which are generously sized and feature a marble tiled, five-fixture bathroom with an oversized tub, radiant floor heating, wet bar, dressing area, and balconies to enjoy the spectacular Sun Valley views.

About the Company

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values: Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect.

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues.

Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic, and nurturing work environment for team members.