Front Desk Agent - The Craftsman Inn

Job Duties And Responsibilities

• Takes reservations and accurately inputs into the computer system.
• Answers inquiries about room rates, outlets, and room locations.
• Interacts with Group Rooms Coordinator on bookings.
• Activates "manual system" in case of system downtime.
• Keeps up-to-date with knowledge of phone system.
• Handles all guests' special requests professionally.
• Posts advance deposits and maintains accurate records of deposits.
• Completes all necessary projects by assigned deadlines.
• Completes documents as directed and to specifications.
• Performs various other duties as assigned.

Education And Experience

• Minimum of High School education.
• Six (6) months prior reservations or front office experience required in a full-service hotel or related field.
• Prior experience with Opera PMS is desired.

Knowledge, Skills And Abilities

• Strong knowledge and ability to use Microsoft Office.
• Working knowledge of Opera PMS.
• Ability to maintain consistency, diplomacy, and tact in difficult or challenging situations.
• Ability to follow detailed record-keeping procedures involving intense administration and attention to detail.
• Ability to make independent decisions.
• Ability to make quick and efficient decisions to benefit the team and guests.
• Ability to use a moderately complex computer system and troubleshoot software problems.