Front Desk Agent - Steady Extra (Harrah's LV)

Responsibilities

• Register guests to room while receiving all pertinent information accurately.
• Perform guest registration and room assignments, accommodating special requests whenever possible.
• Pre-register and block reservations.
• Take same day’s reservations, and when necessary, future reservations following hotel rate structures and selling strategies.
• Handle guest check-in and check-out in accordance with hotel credit and cash handling policies in an efficient and friendly manner.
• Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc.
• Troubleshoot all in-room movies / phone / billing problems.
• Cancel room reservations according to procedures.
• Prepare key packets and ensure miscellaneous brochures are fully stocked.
• Perform other tasks as assigned by supervisor or assistant manager.
• Process check-in and check-out transactions for guests.
• Aid guests with questions about the city and property.
• Aid guests with booking dinner, show, etc. when necessary.
• Assist with guest service recovery when possible.

Requirements

• Must be 18 years of age or older.
• Strong Interpersonal and communication skills and be a team player.
• Proficiency in a second language would be beneficial.
• Self-starter with strong problem-solving ability.
• Preferred one year experience in front desk or guest service field; 6 months experience in basic computer knowledge.
• Excellent oral and written communication in English.
• Heavy telephone volume.
• Must be able to tolerate secondary smoke.
• Close knit environment with constant co-worker involvement.
• Must be able to complete several tasks at once with accuracy.
• Must be able to stand for entire shift (an average 8-hour shift).

Qualifications

• Ability to perform reaching, stooping and /or crouching motions repeatedly.
• Ability to communicate verbally.
• Ability to lift 25lbs.

About the Role

The Front Desk Agent is a vital part of the hotel's operations, ensuring smooth check-ins and check-outs, addressing guest inquiries, and providing exceptional service. This position requires a warm, welcoming demeanor and the ability to handle a variety of tasks efficiently and courteously.