Front Desk Agent
Wyndham Grand Pittsburgh Downtown · Pittsburgh, PA · 1 mo ago
ManagementFull-time
About the role
The Front Desk Agent is responsible for providing exceptional guest service by welcoming guests, efficiently handling check-in and check-out procedures, and responding to guest requests with professionalism and courtesy.
Responsibilities
- Process reservations, check-ins, and check-outs
- Answer phones and respond to guest requests
- Provide information about the hotel and local area
- Maintain accurate guest records
- Process payments
- Collaborate with other departments to ensure a positive guest experience
- Uphold all hotel policies and service standards