Front Desk Agent | State College TownePlace Suites
About the Role
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned.
Responsibilities
- Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
- Process all payments according to established hotel requirements
- Provide information and services to any guest or visitor in a friendly, professional manner
Qualifications
- High school graduate or equivalent
- Minimum one year customer service experience; previous hotel experience preferred
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
- Computer experience preferred
- Bilingual English/Spanish a plus
- Knowledge of local activities and attractions appropriate for clientele
About Us
Shaner Hotel Group is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management.
About The Team
Shaner Hotels has an amazing opportunity with State College's newest addition, State College TownePlace Suites by Marriott. This 89-room all Suite accommodations is located just minutes down the road from the State College Regional Airport, and the Nittany Valley Sports Centre. Each suite will feature fully equipped kitchens, modern workspaces, and comfortable living spaces. Located in the heart of Happy Valley, if you are looking to jump-start your hospitality career, Shaner Hotels is the place to be.