Front Desk Agent (Hotel)
Guru Hospitality · Los Angeles, CA · 2 days ago
ManagementFull-time
Responsibilities
- Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests
- Respond to guest inquiries in a timely, friendly and efficient manner
- Provide driving and/or walking directions to guests to local destinations
- Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships
- Provide or obtain accurate information
- Assist with guest check-in/out
- Respond to guest inquiries efficiently
- Provide directions and local recommendations
- Maintain hotel product knowledge
- Support team members and other departments
Qualifications
- Passion for exceptional guest experiences
- Integrity, urgency, and discipline
- Strong customer focus, adaptability, and dependability